Benefits-now Privacy Policy
Our contact details
Name: Benefits-now
E-mail: contact@benefits-now.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details)
· Details about your health including medical professionals you have seen in connection with any claims we make to benefits
· Details of your current income and your partner if you have one
· We may also need to collect the above information about anyone else living in your household
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· To determine your entitlement to welfare benefits
· To assist you with completing benefit applications
We also receive personal information indirectly, from the following sources in the following scenarios:
· If you are referred to our service by a 3rdparty who believes you would benefit from our service
We use the information that you have given us in order to
· To determine your entitlement to welfare benefits
· To assist you with completing benefit applications
We may share this information with external agencies such as the Department for Works and Pensions, and local authorities.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: Your consent. You are able to remove your consent at any time. You can do this by contacting contact@benefits-now.co.uk
How we store your personal information
Your information is securely stored.
We keep your name and contact details in our electronic records for 12 months. We will then dispose your information by deleting it.
We keep copies of your claim forms until you have received a decision on your benefit claims. We will then dispose your information by deleting it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at contact@benefits-now.co.ukif you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@benefits-now.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk